Last updated: 13 October 2026
These terms apply when you book or use a Geeks Near Me service. A booking is confirmed only after we accept it and the applicable payment arrangements are completed.
Pricing
- First hour on-site: AUD $150.00.
- Additional time: AUD $70.00 per 30 minutes. After the first 60 minutes, additional onsite time is charged per commenced 30-minute block.
- First-time clients receive 20% off the first hour onsite: AUD $120.00 instead of $150.00. Additional time remains AUD $70.00 per half-hour. The discount applies to the first hour only, excluding parts and third-party costs.
- Parts, software, subscriptions and third-party services are not included unless stated in writing.
- Collection or delivery charges may apply where equipment must be transported. The charge is disclosed before confirmation.
The call-out fee must be prepaid before a visit is confirmed. All prices are in Australian dollars. We explain material charges before work begins or, where the scope changes, before proceeding with additional work.
Authorisation and access
You confirm that you own the relevant equipment or have authority to authorise the work. You agree to provide safe, reasonable access to the premises, device, power, network and accounts needed for the requested service. You must not provide access that breaches another person’s rights or any law.
Preferred times and arrival
A selected online time is a preference only, not a confirmed appointment or guaranteed arrival time. We will contact you to confirm the booking and notify you beforehand of timing changes due to traffic, weather or unavoidable circumstances.
Prepaid attendance and assessment
The call-out fee is the minimum charge and covers attendance, assessment and up to 60 minutes of onsite service. The full fee applies even if the visit takes less than 60 minutes. The call-out fee remains payable after attendance and assessment if work cannot proceed because required services, equipment, access or suitable conditions are unavailable, or if you decline recommended further work. These fees cover onsite work only. Lab work, parts and third-party services cost extra. We will explain the costs and obtain your approval before proceeding. Your rights under Australian Consumer Law remain unaffected.
A completed repair is not guaranteed. Assessment may identify an unrepairable device, incompatibility, a missing service or a need for lab work. A fault identified quickly still involves professional assessment. We seek your approval before separately charged work.
Preparing for internet and Wi-Fi support
For an internet connection to be made operational, you must have an active internet service, identify the NBN box, DSL socket or other service connection point, and provide access to it. Please have power, the router, cables and relevant account information available. Without these prerequisites we may only be able to assess and advise. Provider outages, activation and provider-owned equipment may require action by your internet service provider.
Recommendations and approval
We explain our assessment, suitable options, material limitations and costs so that you can choose. Recommendations to replace a device or purchase equipment are optional. We seek your approval before extra work, lab assessment or purchases. Declining a recommendation does not remove charges for attendance and assessment already provided. Any product order and its cancellation conditions will be explained before you authorise it.
Backups and data
Technology work can involve unavoidable risks, including data loss, device failure or interruption. You are responsible for maintaining a current backup before work begins. If requested, we may help create or assess a backup, but no recovery or transfer outcome can be guaranteed.
Parts and third parties
Replacement parts and third-party products or services may be subject to their own supplier terms, warranties and availability. We will seek approval before purchasing a material item on your behalf. Manufacturer or provider issues outside our control may affect timing or results.
Equipment held by us
If equipment is held for collection, the first seven days after notice that it is ready are free. Storage may then be charged at AUD $10.00 or AUD $20.00 per week depending on the item’s size and handling requirements. We will identify the applicable category in the service record or collection notice.
Service outcomes
We provide services with due care and skill but cannot promise that every fault is repairable, that data can be recovered, or that third-party systems will remain available. Any estimate is based on the information available at the time and may change if new issues are discovered. We will ask before materially expanding the work.
Australian Consumer Law
Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including applicable consumer guarantees under the Australian Consumer Law.
Cancellations and rescheduling
Our Cancellation & Rescheduling Policy forms part of these terms.
Contact
Questions? Email hello@geeksnearme.com.au or call 0403 171 348.