Last updated: 11 October 2026
General information
Website content is general information only. It is not a diagnosis of a particular device or system, and it is not legal, financial, cyber-security or emergency advice. Contact us for an assessment tailored to your circumstances.
Scams and urgent security concerns
If you see an unexpected warning or phone number on screen, do not call the number, do not provide passwords and do not approve remote access. Disconnect from the internet if safe to do so and contact a trusted provider. If money or identity information may have been compromised, contact your bank and the relevant Australian authorities promptly.
Results and availability
Faults can have multiple causes and some devices, files or services cannot be repaired or recovered. Estimates and initial advice may change after inspection. We do not guarantee uninterrupted access to third-party internet, cloud, software, manufacturer or telecommunications services.
Backups
Maintain a current backup of important files before service. Data recovery and transfer always involve risk and cannot be guaranteed. Tell us immediately if a device contains especially sensitive, regulated or irreplaceable information.
External services and links
References or links to third-party products and services do not imply control or endorsement. Those providers are responsible for their own availability, security, content and terms.
Consumer protections
Nothing in this disclaimer excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
For service-specific obligations and pricing, read our Service Terms.