Last updated: 11 October 2026
Geeks Near Me respects your privacy. This policy explains how we handle personal information when you contact us, request a booking or receive a service.
Information we may collect
- Your name, phone number, email address and service address.
- Booking details, service history and information you provide about the technology issue.
- Payment and transaction records. Full card details are handled by the relevant payment provider and are not stored by us.
- Technical information reasonably required to diagnose or complete the service.
- Basic website usage information where analytics or security tools are enabled.
How we use information
We use information to respond to enquiries, arrange and provide services, process payments, communicate about appointments, keep business records, improve our service and meet legal obligations.
Access to devices and data
We only access a device, account or file to the extent reasonably necessary for the authorised service. Please tell the technician about any private or sensitive material before work begins. You remain responsible for maintaining appropriate backups and for providing lawful access to any account or device.
Sharing
We may share limited information with service providers that help us operate, such as payment, communications, scheduling, hosting or professional advisers. We do not sell personal information. We may disclose information where required or authorised by law.
Chat messages
Messages sent to our team, your supplied name and the chat session identifier are saved to help us respond. The session token is held in your browser session storage. Do not send passwords, card details or sensitive personal records in chat. Team replies appear in the same browser session. Automated quick answers use predefined service information.
Booking requests on this website
Submitted appointment and call-back requests are saved in our hosted booking database. The website is publicly accessible. Operational inbox access is restricted. Information is used to contact you and arrange service. No card details are collected, and this website does not send marketing emails or use advertising trackers.
Storage and security
We take reasonable administrative and technical steps to protect personal information. No internet transmission or storage method is completely secure. We retain information only as long as reasonably needed for the purposes described above, including legal and record-keeping requirements.
Your choices
You may ask to access or correct personal information we hold about you, or raise a privacy concern, by contacting us. We may need to verify your identity before responding.
Contact
Email hello@geeksnearme.com.au or call 0403 171 348. We will consider privacy concerns promptly and in accordance with applicable Australian law.
This policy should be reviewed if the business changes its booking, payment, analytics or customer-management providers.